Import customer support

Key Responsibilities

Handling import shipment coordination from booking till shipment completion.

Coordinating shipment bookings and operational processing with overseas agents.

Sending timely pre-alerts and shipment updates to customers.

Maintaining DSR (Daily Status Report) and shipment tracking records.

Coordinating for smooth shipment movement.

Following up on shipment arrivals, clearance status.

Ensuring proper documentation and operational compliance.

Maintaining professional communication with customers, agents, and internal departments.

Desired Candidate Profile

3–5 years of experience in Import Customer Service within the freight forwarding / logistics industry.

Good understanding of import operations and shipment handling.

Knowledge of Incoterms and shipping documentation.

Strong coordination, negotiation, and communication skills.

Ability to handle multiple shipments and priorities efficiently.

Proficiency in MS Office and email communication.

Experience working on freight forwarding software / ERP systems will be an added advantage.

Preferred Competencies

Strong customer service orientation.

Ability to work under operational timelines and pressure.

Good problem-solving and follow-up skills.

Positive attitude and team collaboration mindset.

Location

Mumbai

Industry

Freight Forwarding / Logistics / Supply Chain

Employment Type

Full-Time

Pay

₹50,000.00 - ₹70,000.00 per month

Benefits

Paid time off

Provident Fund

Work Location

In person