Customer Support Executive - New

Company Name

-Vyapar PVT LTD

Responsibility

Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.

Should be able to answer calls timely ensuring adherence to the process standards.

Follow up customer calls wherever is necessary

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Follow established processes and procedures to maintain service quality.

Core Responsibilities

Customer Support

• Assist users via phone, email, and chat, providing guidance on software usage, resolving basic

issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.

Lead Generation

• Identify and qualify sales opportunities during support interactions, and reach out to potential

users to introduce the software.

Desired Skills and Requirements

Exp

0 (Fresher)

Any Graduate

Fresher ( Pass out 2024)

Having accounting knowledge is a plus.

Languages

English & Hindi

Other Mandates

Office-based work and weekly 6 days work.

Benefits

Full-time job

Incentive

Mediclaim benefits (Self + Spouse + Children + Mother & Father)

Attendance Incentive

NOTE

You can bring your friends along if looking for a job.

Company Website

Address

GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103

I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch.