Front Office Assistant

Department

Front Office

Reports To

Front Office Manager / Duty Manager

Hotel Category

Star Property

Job Summary

The Front Office Assistant is responsible for delivering warm, efficient and professional guest service at the reception desk. The role includes handling guest check-ins and check-outs, managing reservations, coordinating with other departments and ensuring a smooth guest experience throughout their stay.

Key Responsibilities

• Welcome guests with a professional and courteous manner
• Handle guest check-in and check-out procedures accurately
• Manage room reservations, cancellations and modifications
• Maintain guest records and update hotel management systems
• Handle guest inquiries, requests and complaints promptly
• Coordinate with housekeeping, F\&B and maintenance departments
• Manage cash, billing and payment procedures as per hotel policy
• Ensure front desk area is clean, organized and presentable
• Follow hotel SOPs, safety and security procedures
• Assist in upselling rooms, restaurant, bar and hotel services

Required Qualifications \& Experience

• Minimum 1 year of experience as Front Office Assistant / Receptionist in a star-category hotel
• Male/Female
• Diploma or Degree in Hotel Management or Hospitality preferred
• Familiar with PMS (Property Management System) and MS Office
• Good communication skills in English and local language
• Pleasant personality with a guest-service attitude

Skills \& Competencies

• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to work in shifts, including weekends and holidays
• Problem-solving and multitasking abilities
• Professional grooming and etiquette

Preferred Attributes

• Experience in handling international guests
• Knowledge of basic accounting or night audit is an advantage
• Ability to work under pressure with a positive attitude

Job Types

Full-time, Permanent

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Food provided

Work Location

In person