Patient Care Executive

Patient Care Executive

Department

Patient Care Services

Experience

1–3 Years (Hospital experience preferred)

Salary

As per industry standards and experience

Key Responsibilities

• Assist patients and their attendants with queries regarding hospital services, facilities, and procedures.
• Coordinate with various departments to ensure timely patient care and service delivery.
• Address patient complaints, grievances, and feedback professionally.
• Ensure smooth coordination during patient admission, transfer, and discharge.
• Conduct regular patient visits to understand their needs and ensure satisfaction.
• Facilitate communication between patients, doctors, nurses, and other hospital staff.
• Monitor patient waiting times and coordinate to minimize delays.
• Maintain patient feedback records and prepare necessary reports.
• Support patient satisfaction initiatives and service quality improvement activities.
• Ensure compliance with hospital policies, patient rights, and service standards.

Educational Qualification

• Bachelor's degree in Hospital Administration, Healthcare Management, or any relevant discipline.
• MBA in Hospital Administration / Healthcare Management will be an added advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong patient-handling and coordination skills.
• Good problem-solving and grievance-handling abilities.
• Customer service orientation.
• Ability to work in a fast-paced hospital environment.
• Basic computer knowledge and documentation skills.

Preferred Candidate Profile

• 1–3 years of experience in patient care services or hospital operations.
• Hospital experience preferred.
• Immediate joiners will be preferred.

Work Location

In person