Customer Service Coordinator

Key Responsibilities

• Receive and process service requests from customers, either via phone, email, or in person, and assign tasks to the appropriate service technicians.
• Ensure that technicians are well-prepared and have the necessary tools and parts to complete the service tasks.
• Communicate with customers regarding service status, technician availability, and estimated service timelines.
• Ensure that service technicians provide detailed reports on service activities, including any issues encountered and resolutions provided.
• Ensure that technicians are adhering to company service standards and protocols.
• Monitor and track the completion of service tasks to ensure timely and high-quality work.
• Ensure that customers are informed about warranty terms and conditions and that warranty claims are processed accurately.
• Continuously evaluate service processes and identify opportunities for improvement to enhance efficiency, customer satisfaction, and team performance.

Skills and Qualifications

• Education: Bachelor’s degree in Business, Operations, or a related field.
• Experience: Previous experience in service coordination, customer support, or similar roles, preferably in the appliance or manufacturing industry.
• Skills
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Ability to manage multiple service requests and prioritize tasks efficiently.
• Problem-solving skills and the ability to resolve customer issues in a professional manner.
• Familiarity with service management software or CRM systems.
• Strong attention to detail and the ability to maintain accurate records.
• Knowledge of water purifier products, their maintenance, and common issues is a plus.

Job Types

Full-time, Permanent

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

• Health insurance
• Provident Fund

Ability to commute/relocate

• Vadavalli, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

• What is your Current CTC (Per Month)?
• What is your Expected CTC (Per Month)?
• What is your notice period?

Experience

• Customer service: 1 year (Required)

Work Location

In person