Branch Manager – Coworking Operations

Job Title: Branch Manager – Coworking Operations

Company

Betaspace Coworking

Location

Coimbatore, Tamil Nadu

Job Type

Full-time, on-site

Experience

5+ years, including branch or facility management

Reporting to

Operations Head / Management

Contact Number

0091 9500 8187 02

About Betaspace

Betaspace provides managed offices, private offices, coworking desks, meeting rooms, and virtual office services. We focus on delivering well-maintained workspaces, reliable facilities, and responsive client service.

About the Role

We are looking for an experienced Branch Manager to take ownership of a Betaspace branch’s operations, team performance, client experience, occupancy, and collections follow-up.

You will lead the branch team, maintain service standards, resolve operational issues, control approved expenses, and support business growth through effective enquiry handling, client retention, and renewals.

This is an active leadership role requiring regular branch inspections, direct team supervision, sound judgement, and accountability for results.

Key Roles and Responsibilities

Branch Ownership and Operational Management

• Take overall responsibility for the assigned branch’s daily operations and performance.
• Ensure the branch is clean, organised, fully functional, and ready for clients.
• Conduct regular walkthroughs and review opening, operating, and closing checks.
• Establish clear work priorities, assign responsibilities, and verify completion.
• Anticipate operational needs and address gaps before they affect clients.
• Implement company policies and approved operating procedures consistently.

Team Leadership and Performance

• Lead admin executives, housekeeping, security, and other assigned support staff.
• Set clear expectations, allocate work, and monitor service quality.
• Plan attendance coverage, shifts, leave arrangements, and staff handovers.
• Review daily reports and verify that reported work has been completed.
• Coach team members and conduct regular performance discussions.
• Address performance gaps and recommend training, staffing, or corrective action to management.
• Support recruitment and onboarding of branch employees.

Housekeeping and Workspace Standards

• Maintain consistent standards across reception, cabins, workstations, meeting rooms, pantry, washrooms, and common areas.
• Oversee daily cleaning schedules, periodic deep cleaning, and inspection checklists.
• Ensure cleaning gaps are corrected and recurring issues are addressed.
• Monitor workspace appearance, furniture condition, signage, and overall ambience.
• Ensure available spaces are maintained to the same standard as occupied areas.

Client Relationships and Service Standards

• Build professional relationships with client representatives and key contacts.
• Take ownership of escalated complaints and coordinate timely resolution.
• Track client concerns, commitments, and service requests through completion.
• Conduct periodic feedback discussions to understand satisfaction and changing requirements.
• Coordinate approved workspace changes and additional service requests.
• Identify dissatisfaction or potential exits early and develop retention actions with management.

Occupancy, Enquiries, and Business Growth

• Maintain accurate occupancy and availability records for seats, cabins, and offices.
• Oversee enquiry response, branch tours, proposals, and prospective client follow-ups.
• Coordinate with sales and management to convert suitable enquiries into bookings.
• Monitor upcoming vacancies, move-ins, expansions, and move-outs.
• Identify opportunities for additional seats, meeting room use, and other relevant services.
• Work towards occupancy and revenue targets agreed with management.
• Offer pricing, discounts, or commercial commitments only within approved authority.

Collections Follow-up and Renewals

• Review outstanding payments with the accounts team and assign follow-up actions.
• Ensure invoices and payment reminders reach the appropriate client contacts.
• Track payment commitments and escalate overdue or disputed amounts promptly.
• Coordinate clarification of billing concerns with accounts and management.
• Plan renewal discussions before agreements expire.
• Maintain visibility of renewal status, potential exits, and revenue risks.
• Implement access-related actions only through approved company procedures.

Facilities and Preventive Maintenance

• Oversee the operational readiness of internet, Wi-Fi, AC, lighting, drinking water, washrooms, access systems, and other facilities.
• Coordinate UPS, generator, CCTV, electrical, and other technical servicing with authorised personnel.
• Maintain preventive maintenance schedules, service records, and applicable AMC details.
• Plan maintenance activities to minimise disruption to clients.
• Monitor breakdowns, response times, recurring faults, and repair completion.
• Escalate infrastructure risks with practical recommendations and cost estimates.

Vendor and Building Coordination

• Manage branch-level coordination with technicians, suppliers, service providers, and building representatives.
• Obtain and evaluate quotations based on cost, quality, and service requirements.
• Seek approvals before confirming purchases or work beyond delegated limits.
• Monitor vendor attendance, timelines, work quality, and completion.
• Verify supporting bills and work completion before recommending payment.
• Coordinate building-related matters such as shared facilities, parking, access, and maintenance.

Client Onboarding, Bookings, and Exits

• Oversee workspace preparation and smooth onboarding of new clients.
• Ensure documentation, access cards, keys, and handover records are coordinated.
• Review meeting room bookings, day passes, and workspace allocations.
• Ensure client commitments are communicated clearly to the branch team.
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