Collection Executive / Officer

Job ResponsibilitiesFollow up with customers regarding overdue loan payments. Make daily outbound calls to customers for EMI reminders. Ensure timely collection of outstanding dues. Handle customer queries related to EMI and payment issues. Maintain good relationships with customers. Explain repayment options and payment procedures. Achieve monthly collection targets. Maintain daily collection reports and update payment status. Coordinate with the sales and operations teams. Follow company policies and collection guidelines. 2. Required SkillsGood communication skills. Customer handling skills. Negotiation and convincing skills. Basic computer knowledge. Problem-solving skills. Target-oriented approach. 3. EligibilityQualification: Any degree (preferred). Experience: 0–3 years (depending on company requirements). Knowledge of banking, loans and EMI collections is an advantage. 4. Key Performance Indicators (KPIs)Monthly collection target achievement. Collection efficiency. Number of customer calls. Overdue recovery percentage. Promise-to-pay (PTP) conversion. Daily reporting and follow-up. 5. Types of Collections Pre-Collection: EMI reminder before the due date. Soft Collection: Follow-up for recently overdue EMIs. Hard Collection: Follow-up for long-pending overdue accounts. Field Collection: Visiting customers for payment follow-up, where permitted.