Assistant Front Office Manager - New Delhi(Exp 8-10 yrs)

Hotel Saket 27 | South Delhi

Department

Front Office

Designation

Assistant Front Office Manager

Location

South Delhi

Experience Required

10 Years

Salary

₹40,000

Reports To

General Manager

Job Summary

We are looking for an experienced, professional and guest-oriented Assistant Front Office Manager to manage daily Front Office operations, supervise the team, ensure excellent guest satisfaction and coordinate with all hotel departments. The candidate must have strong operational knowledge and practical hands-on experience with IDS Hotel Software.

Key Responsibilities

Front Office Operations

Manage and supervise daily Front Office operations.

Ensure smooth check-in, check-out, room allocation and guest registration.

Monitor daily arrivals, departures, room status and occupancy.

Handle guest queries, complaints and special requests professionally.

Ensure accurate billing, cash handling and night audit coordination.

Maintain proper shift handovers and daily operational records.

IDS Hotel Software – Mandatory

Hands-on working experience with IDS Hotel Software is mandatory.

Manage reservations, check-in/check-out, room allocation and guest profiles through IDS.

Handle guest folios, billing, settlements and payment postings.

Generate occupancy, arrival, departure and MIS reports.

Monitor room inventory and reservation updates through IDS.

Ensure accuracy of data entry and proper system utilisation.

Team Management & Training

Supervise, guide and motivate Front Office Associates and Executives.

Prepare duty rosters and monitor staff attendance.

Conduct daily briefings and ensure proper shift coordination.

Train team members on Front Office SOPs, grooming and guest handling.

Maintain discipline and professional standards.

Interdepartmental Coordination

Coordinate with Housekeeping for room readiness and room status.

Coordinate with F&B for guest requirements and special arrangements.

Follow up with Maintenance for timely resolution of operational issues.

Coordinate with Sales and Reservations for bookings and guest requirements.

Ensure smooth communication between all hotel departments.

Guest Relations & Satisfaction

Ensure excellent guest experiences throughout the stay.

Handle VIP arrivals and escalated guest complaints.

Monitor guest feedback and online reviews.

Ensure timely resolution of guest concerns.

Maintain professional communication and personalised guest service.

Revenue & Reporting

Focus on room upselling and additional revenue opportunities.

Monitor room occupancy and reservation performance.

Ensure accurate billing and settlement procedures.

Prepare and maintain daily operational reports.

Monitor OTA bookings and reservation details.

Standards & Compliance

Ensure proper grooming and professional conduct of the team.

Implement hotel SOPs and operational guidelines.

Maintain cleanliness and organisation of the Front Office area.

Ensure proper handling of guest information and hotel records.

Candidate Requirements

10 years of relevant experience in the hotel industry.

Previous experience in a supervisory or Assistant Front Office Manager role preferred.

Mandatory hands-on experience with IDS Hotel Software.

Strong knowledge of Front Office operations and guest handling.

Excellent communication and interpersonal skills.

Strong leadership, problem-solving and coordination abilities.

Good knowledge of MS Office and hotel reporting.

Willingness to work in rotational shifts.

Pay

₹35,000.00 - ₹40,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Food provided

Paid sick time

Provident Fund

Application Question(s)

Are you an Immediate Joiner? can you start from tomorrow onwards

Work Location

In person