Front Office Executive (Receptionist)

Job Title

Front Office Executive

Company

Orion Group of Hotels

Location

Delhi, India

Department

Front Office

Employment Type

Full-time

Job Summary

Orion Group of Hotels is looking for a well-groomed, customer-oriented, and enthusiastic Front Office Executive to join our team in Delhi. The candidate will be responsible for managing front desk operations, welcoming guests, handling check-in/check-out procedures, managing reservations, and ensuring a smooth and pleasant guest experience.

Key Responsibilities

Welcome and greet guests professionally and assist them during arrival and departure.

Handle guest check-in and check-out procedures efficiently.

Manage room reservations, room allocation, and booking enquiries.

Verify guest identification documents and complete registration formalities.

Handle guest queries, requests, feedback, and complaints professionally.

Prepare guest bills, manage payments, and maintain accurate billing records.

Coordinate with Housekeeping, Food & Beverage, and other departments for smooth hotel operations.

Maintain accurate guest records and update information in the hotel Property Management System (PMS).

Handle telephone calls, emails, and online booking enquiries.

Maintain proper shift handovers and daily front office reports.

Follow hotel policies, standard operating procedures, and grooming standards.

Maintain guest confidentiality and ensure high standards of guest satisfaction.

Candidate Requirements

Minimum 1 year of experience in Front Office operations in the hotel industry.

Diploma or degree in Hotel Management or Hospitality preferred.

Good communication and interpersonal skills.

Knowledge of hotel PMS software; Ezee Absolute experience will be an advantage.

Professional grooming, pleasant personality, and positive attitude.

Strong guest-handling and problem-solving abilities.

Ability to work in rotational shifts, including weekends and holidays.

Immediate joiners will be preferred.

Skills Required

Guest Relations & Customer Service

Front Desk Operations

Check-in & Check-out Procedures

Hotel Reservation Management

Billing & Cash Handling

PMS Software Knowledge

Communication & Coordination

Why Join Orion Group of Hotels?

Opportunity to work with a growing hospitality group.

Professional and supportive work environment.

Learning and career growth opportunities.

Interested candidates can apply by sharing their updated CV.

Anuradhachauhan.hr@gmail.com

Pay

₹20,000.00 - ₹22,000.00 per month

Benefits

Food provided

Work Location

In person