Service Desk-Service Desk

Zensar Technologies · Hyderabad

PayPay not listed

WhereHyderabadTelangana

TypeFull time

Posted13 NovYesterday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Description Excellent verbal and written communication skills with email etiquette and customer service skills. 2 years of experience in handling end-user calls, Incidents/service requests, and application Break fixes. Experience with VDI, AD, O365, VPN, OneDrive, User device management & authentication issues. Working experience on the latest RDP tools (TV, LogMeIn, Bomgar) and Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management…

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