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Customer Service Manager (CSM)
OMNIVEDA HR SOLUTIONS · Mumbai
Pay₹10,000–15,000a month, as listed
WhereMumbaiMaharashtra
TypePart time
Posted14 NovToday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list26 named
Customer feedback collectionCustomer follow-upsCustomer records maintenanceRecord-keepingCustomer communicationCustomer complaint handlingCustomer relationship buildingClient detail updatesOperations coordinationClient enquiry handlingProviding information to customersClient record-keeping practicesClient relationship developmentMicrosoft OfficeHandling dissatisfied clientsAdministrative experienceClient feedback collectionClient servicesCustomer relationship managementManagement information systemsClient retention strategyHR supportClient communication skillsAccount managementClient liaisonCustomer complaint resolution
About this job
Job Description – Customer Service Manager
Omniveda HR Solutions
- Manage client relationships and daily communication.
- Handle client queries, complaints and resolutions.
- Coordinate Payroll, HR and Labour Compliance services.
- Ensure timely and accurate service delivery.
- Monitor client satisfaction and service quality.
- Conduct regular client follow-ups and feedback.
- Maintain client records and MIS reports.
- Focus on client retention and business growth.
- Key Objective
- Ensure excellent customer service, client satisfaction and long-term relationships.
Interested candidate may forward there cv on HR@omnivedahr.com
- Pay
- ₹10,000.00 - ₹15,000.00 per month
- Work Location
- Hybrid remote in Mumbai, Maharashtra
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