Customer Service Executive
Key Responsibilities
1. Handle inbound and outbound calls from US-based customers.
2. Assist customers with travel-related inquiries, bookings, cancellations, and modifications.
3. Provide accurate information about flights, tour packages, travel itineraries, and other services.
4. Resolve customer queries and complaints professionally and efficiently.
5. Maintain excellent customer relationships through effective communication.
6. Ensure a high level of customer satisfaction and service quality.
7. Coordinate with internal teams to resolve customer concerns.
8. Maintain proper records of customer interactions and follow-ups.
9. Follow company policies, procedures, and quality standards.
- Handle customer concerns with patience, confidence, and a problem-solving approach.
Required Skills & Qualifications
- Excellent verbal and written English communication skills.
- Strong command of spoken English with good fluency and clarity.
- Confident personality with professional telephone etiquette.
- Strong listening, interpersonal, and problem-solving skills.
- Ability to handle international customers professionally.
- Good customer-handling and relationship-management skills.
- Basic computer knowledge and familiarity with MS Office.
- Prior experience in US customer service, international BPO, or the travel industry will be preferred.
- Freshers with excellent communication skills may also apply.
Salary & Benefits
- Salary: Up to ₹40,000 per month, depending on experience and communication skills.
- Opportunity to work with international customers.
- Professional growth and career development.
- Performance-based incentives, as applicable.
Preferred Candidate Profile
- Candidates with excellent English communication skills.
- Experience in international customer service or US voice processes.
- Comfortable working in US shifts.
- Customer-oriented, positive, and professional attitude.
- Immediate joiners will be preferred.
- Pay
- ₹30,000.00 - ₹40,000.00 per month
Benefits
Flexible schedule
- Work Location
- In person
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