Customer Service Executive
DynamicHire Solutions · Gurugram
वेतन₹30,000–40,000महीना, जैसा लिखा है
कहाँGurugramHaryana
प्रकारFull time
Posted14 Novआज, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं37 लिखे हैं
Customer records maintenanceRecord-keepingComputer operationCustomer complaint handlingCustomer relationship buildingInbound customer enquiry call handlingCancellation processing (reservation procedures)Phone communicationComputer literacyWriting skillsClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishClient relationship developmentHandling dissatisfied clientsVoice-based call centre experienceBusiness etiquetteTravel company experienceHospitality industry experienceClient servicesCustomer relationship managementProductivity softwareProviding product informationClient communication skillsBooking modificationProfessional phone etiquetteAfter-call work proceduresInternal team coordination for issue resolutionInternal communicationComplaint resolution call handlingClient educationCommunication skillsClient liaisonClient interaction via phone callsReservation management
इस job के बारे में
Key Responsibilities
1. Handle inbound and outbound calls from US-based customers.
2. Assist customers with travel-related inquiries, bookings, cancellations, and modifications.
3. Provide accurate information about flights, tour packages, travel itineraries, and other services.
4. Resolve customer queries and complaints professionally and efficiently.
5. Maintain excellent customer relationships through effective communication.
6. Ensure a high level of customer satisfaction and service quality.
7. Coordinate with internal teams to resolve customer concerns.
8. Maintain proper records of customer interactions and follow-ups.
9. Follow company policies, procedures, and quality standards.
- Handle customer concerns with patience, confidence, and a problem-solving approach.
Required Skills & Qualifications
- Excellent verbal and written English communication skills.
- Strong command of spoken English with good fluency and clarity.
- Confident personality with professional telephone etiquette.
- Strong listening, interpersonal, and problem-solving skills.
- Ability to handle international customers professionally.
- Good customer-handling and relationship-management skills.
- Basic computer knowledge and familiarity with MS Office.
- Prior experience in US customer service, international BPO, or the travel industry will be preferred.
- Freshers with excellent communication skills may also apply.
Salary & Benefits
- Salary: Up to ₹40,000 per month, depending on experience and communication skills.
- Opportunity to work with international customers.
- Professional growth and career development.
- Performance-based incentives, as applicable.
Preferred Candidate Profile
- Candidates with excellent English communication skills.
- Experience in international customer service or US voice processes.
- Comfortable working in US shifts.
- Customer-oriented, positive, and professional attitude.
- Immediate joiners will be preferred.
- Pay
- ₹30,000.00 - ₹40,000.00 per month
Benefits
Flexible schedule
- Work Location
- In person
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