Clinic Receptionist

Salary

28,000 - 35,000 per month

Role Overview

We are looking for a compassionate, organized, and proactive Client Relations Executive & Clinic Coordinator who will be the first point of contact for prospective and existing clients. This role combines telesales, medical receptionist duties, and clinic coordination to ensure a smooth and supportive patient experience.

Key Responsibilities

Patient Communication & Telesales

Call and follow up with incoming leads who have expressed interest in therapy services

Explain BetterPlace’s services, process, and pricing clearly and empathetically

Convert leads into confirmed appointments and therapy plans

Maintain regular follow-ups with potential and existing patients

Build trust and ensure a comfortable, non-judgmental conversation environment

Patient Relations & Clinic Coordination

Act as the first point of contact for patients (phone, WhatsApp, or in person)

Schedule, reschedule, and manage appointments

Ensure a smooth and welcoming experience for patients visiting the clinic

Coordinate between therapists/doctors and patients to manage schedules efficiently

Handle basic client queries and provide accurate information

Lead & Data Management

Use lead management / CRM software to track leads, follow-ups, and conversions

Maintain accurate patient records and appointment details

Update daily reports on calls, conversions, and appointment status

Ensure confidentiality and proper handling of sensitive patient information

Clinic Operations Support

Assist in day-to-day clinic coordination and basic administrative tasks

Ensure clinic readiness and smooth operational flow

Support overall patient experience and clinic efficiency

Skills & Qualifications

1–3 years of experience in telesales, medical receptionist, clinic coordination, or similar role

Strong communication skills (Hindi & English required)

Empathetic and patient-focused approach

Basic computer skills (CRM software, Excel, WhatsApp, email, etc.)

Good organizational and multitasking abilities

Comfortable handling sensitive conversations professionally

Preferred Experience

Experience in healthcare, mental health clinics, hospitals, or wellness centres

Experience in telesales or lead conversion roles

What We Do At BetterPlace

Founded in 2024, BetterPlace is an end-to-end mental healthcare service provider with its first clinic at the prestigious National Heart Institute in New Delhi. BetterPlace is introducing three solutions to the biggest problems in India's mental healthcare ecosystem

> Combining expert psychiatric and psychological care under one roof

> Focusing on faster recoveries by getting to the root of the problem (accurate diagnosis, and 100% personalised treatment plans)

> Clinically excellent yet compassionate care - that combines expertise and empathy, and also does not judge or discriminate

We treat people across age groups, genders, sexualities, geographies, and mindsets — treating all mental health conditions with equal care and clarity.

Who We Are

With BetterPlace, Co-Founders Pranjal Kanwar (Ex CEO - Carmudi Asia) and Pranav Mittal (Corporate Lawyer turned Entrepreneur, Harvard Law School, '18) are taking forward a 40-year legacy of successfully treating over 50,000 individuals at CIMBS Mental Hospital, founded by Dr Sunil Mittal, who is Head of Clinical Governance at BetterPlace.

Job Type

Full-time

Pay

₹28,000.00 - ₹35,000.00 per month

Ability to commute/relocate

Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s)

This role involves regular client coordination, calling, and lead follow-ups. Are you comfortable handling both inbound and outbound calls on a daily basis?

Are you comfortable working 6 days a week?

This role offers a salary range of ₹28K–₹35K per month. Are you comfortable with that?

Location

Gurugram, Haryana (Preferred)

Work Location

In person