Retail Sales Consultant

Our client is seeking a polished, client-focused Sales Consultant for our flagship experience centre on Turner Road, Bandra West. Designed as an intimate space for slow luxury, this showroom highlights rare coloured gemstones, high jewellery masterpieces, modern Jadau, Polki, and contemporary gold designs. You will guide discerning clientele—including next-generation luxury buyers and HNWIs—through bespoke consultations and curated storytelling.

Consultative Client Experience. Deliver a warm, unhurried, and hospitality-driven welcome to every guest entering the showroom. Understand individual style preferences, occasion requirements, and investment goals to curate personalized jewellery selections.

Brand and Craftsmanship Storytelling. Articulate the heritage of Jaipur Gems alongside the provenance, rarity, and artistry behind coloured gemstones, Polki, Jadau, and diamond pieces.

Sales Conversion and Target Achievement. Guide clients seamlessly from initial piece narration to closing high-value sales without hesitation. Meet and exceed individual and boutique revenue targets through relationship-led upselling and cross-selling.

Bespoke Coordination and Private Viewings. Assist clients with custom design commissions in collaboration with the creative and design teams. Represent the brand during private viewings, bridal appointments, and exclusive in-store trunk shows.

Clienteling and CRM Discipline. Maintain accurate, detailed logs of client preferences, pieces shown, visit origins, and follow-up milestones in the CRM system. Nurture long-term, multi-generational relationships to drive repeat visits and referrals.

Showroom Standards and Inventory Care. Uphold visual merchandising and quiet luxury presentation standards across minimal product displays. Ensure strict adherence to high-value stock handling, security protocols, and daily inventory audits.

Qualifications and Skills

Retail Luxury Experience. Minimum 2 to 5 years of consultative sales experience in fine jewellery, luxury watches, haute couture, or high-end hospitality.

Product Expertise. Will be an added advantage

Communication and Presence. Exceptional verbal communication in English and Hindi, paired with refined grooming, poise, and active listening skills.

Digital and CRM Proficiency. Hands-on comfort with CRM software, point-of-sale billing systems, and client communication tools such as WhatsApp Business.

Schedule Flexibility. Willingness to work full-time on-site at Turner Road, including weekends, festive seasons, and peak wedding periods.

Pay

₹40,000.00 - ₹50,000.00 per month

Work Location

In person