Customer Service & Operations Analyst

Closing date for applications

19/11/2026

Location Bangalore, India

Job typePermanent | Contract typeFull Time

R-00287229

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service and Operations Analyst

This role will support Private Banking Wealth Management (PBWM)

In this role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs

You’ll handle complex banking and lending cases, analysing customer requirements and resolving requests through informed decision-making

You'll liaise with businesses to gather accurate information and resolve queries for our customers in PBWM efficiently and effectively

This position gives you the opportunity to build your reputation as a subject-matter expert, strengthening your visibility and influence across the bank

We're offering this role at senior analyst level

What you’ll do

As our Customer Service and Operations Analyst, you’ll maintain a clear understanding of customer and stakeholder needs to deliver the most appropriate, fit-for-purpose solutions for complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed, and contributing to the development of business continuity plans.

In your day-to-day, you’ll be

Supporting customer transactions, orderbook management and prioritisation

Authorising and investigating transactions in line with defined KPIs

Providing specialist support by monitoring and sharing MI

Collecting and analysing information from customers and businesses

Reviewing processes that could be enhanced to improve customer experience

The skills you'll need

To succeed in this role, you’ll have strong ability to understand customer needs and build productive relationships with stakeholders, supported by solid industry knowledge. You’ll bring sound analytical skills that help you interpret information quickly and make sound decisions. You’ll also need to work well in a fast-paced environment and have strong organisational skills to meet deadlines consistently.

We’ll expect you to demonstrate

Strong knowledge in banking operations, products, processes and systems

Deep insight into the Private Banking industry and its customers, policies and regulations

Experience with Avaloq and private banking platforms would be preferred

Knowledge of credit/debit card operations and systems such as TSYS and Fiserv would be desirable

Welcome to our Bangalore hub

Located at Taurus 4, Bagmane Constellation Business Park, our new office stands as a state-of-the-art hub for innovation and collaboration.

Key facts

A 30 acre campus

Space for 6,000 colleagues

Opened in 2025