Customer Service Quality Analyst Support

Globelance · Across India

Pay₹4L–4.6La year, as listed

WhereAcross India

TypeFull time

Posted14 Sep28 days ago, via Adzuna

About this job

Customer Service Quality Analyst Location: Bangalore Salary: Up to 4.6 LPA Experience: Minimum 2 to 3 years in a Quality Analyst role within a customer service environment Key Responsibilities: Audit Customer Interactions: Conduct thorough audits of customer interactions across voice, chat, ticketing, and email channels to assess quality against defined parameters. Identify Issues: Analyze audit findings to identify critical errors and patterns that impact customer satisfaction and agent perfor…

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