Customer Service Executive - Network Operations & Support

Broad outline of the Role

The role is responsible for network operations and maintenance. This is an 24 X 7 operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Minimum Qualifications & Experience

Graduate with 2-4 years of experience

Other Knowledge & Skills

Demonstration of problem-solving skills

Prior experience in providing technical support in fast paced, high availability, 24 7 environments.

Knowledge of network, NMS Systems, Optical Fiber Cable,

Key Responsibilities

Maintaining, administering, upgrading, and troubleshooting on Network Management tools and TX equipment's.

Network monitoring of Transmission Network

Customer SPOC for TT opening and providing timely updates to customer and other internal stakeholders.

Trouble Ticket Assignment to technical teams (Designated Network Operations Centers)

Escalation and Notification Management

First Level Troubleshooting for Transmission Customers.

As per Incident Management process - Periodic updates to customer, RFO and Ticket closure.

Change Management notifications to end customer.

Providing better experience to end customers for all products of customer.

Should have good knowledge on SDH DWDM OTN technology and troubleshooting skill

Required Skills

network operations

sdh

dwdm

otn

network management tools

trouble ticket management

incident management process