Customer Service Representative (On floor guiding Customer)

Company

SHOTT Amusement Limited

Job Type

Full-time

Experience

Fresher / 0–2 years

Education

10th Pass, 12th Pass or Graduate

Location

1st Floor, KOPA Mall, Mundhwa Road, Koregaon Park Annexe, Pune, Maharashtra – 411001

Customer Service Representatives (CSR)

Key Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Explain game rules, facilities, and activities clearly to customers.
• Demonstrate games and assist customers during their experience.
• Handle billing, cashiering, and payment transactions accurately.
• Maintain a clean, organized, and customer-friendly environment.
• Address customer queries and provide appropriate assistance.
• Follow company policies, procedures, grooming standards, and uniform guidelines.
• Work effectively as part of a team.
• Ensure a smooth and enjoyable customer experience.

Eligibility \& Requirements

• Minimum 10th Pass / 12th Pass / Graduate.
• Freshers are welcome to apply
• Candidates should have good communication and interpersonal skills.
• Customer-service orientation and a positive attitude.
• Willingness to learn and work in a fast-paced entertainment environment.
• Comfortable with standing for extended periods.
• Comfortable working rotational shifts, including weekends and public holidays.
• Candidates currently residing in Pune are preferred.

Working Hours

• 9-hour shift per day
• 1 weekly weekly off
• Weekends and public holidays may be working days depending on business requirements.

Shift Timings

F - Rotational Shifts

• 10:00 AM – 7:00 PM
• 11:00 AM – 8:00 PM
• 12:00 PM – 9:00 PM

M - Rotational Shifts

• 1:00 PM – 10:00 PM
• 2:00 PM – 11:00 PM
• 3:00 PM – 12:00 AM
• 4:00 PM – 1:00 AM

Shift Flexibility

Candidates should be comfortable with the applicable rotational shifts during the initial 15 days of employment.

Benefits

• Performance-based incentives
• 24 days of paid leave per year, as per company policy
• Double pay for eligible national holiday work, as per company policy
• Child education benefit, as per company policy

Interested candidates who meet the eligibility criteria can apply with their updated resume.

Please read the complete job description carefully before applying and apply only if you are comfortable with the job responsibilities, working hours, rotational shifts, and location.

Pay

₹14,600.00 - ₹15,000.00 per month

Benefits

• Provident Fund

Work Location

In person