Customer Service Executive - Service Delivery & Management

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Position Summary

a. Key Objective / Purpose of the Job

The key objective of the position is –

• To provision IP/ MPLS based services on Tata Communication Global Enterprise network.

The position is available in 24

• 7 shifts.
• To performing migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion in stipulated time frames.

b) Major Activities

• Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
• Provision IP/ MPLS based services on Tata Communication Global Enterprise network.
• For managed customers the customer device configuration is to be carried out.
• The position is also responsible for testing the configured and migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.
• The above mentioned configuration and testing of services to be done on primarily on Cisco and Alcatel Lucent devices.
• II) Person Specification

a) Essential Qualifications

• Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 1 to 2 yrs of experience.
• b) Requisite Skills
• Technical

Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching. Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must. Network device configuration, migration and maintenance experience of at least 1 to 2 years in an organization of repute.

• Functional

Excellent knowledge and hands-on on Network Fundamentals, Routing protocols and Switching. Good configuration and troubleshooting skills on Cisco and Alcatel Lucent routers (Hands-on) is a must.

Systems/process knowledge are key drivers on the job.

• Behavioral
• Systematic approach towards work areas.
• Should be able to cope up excellently under stressful circumstances.
• Good communication skills
• c) Work Experience

Should have worked in a service provider’s environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco equipment’s/ALU 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable. CCNA/ CCNP certifications or equivalent Alcatel Lucent certifications and exposure to SAM tool would be an added advantage.