Front Desk Executive

Job Description – Front Desk Executive

Company

QHT Aesthetics OPC Pvt. Ltd.

Department

Front Office / Administration

Designation

Front Desk Executive

Location

Sector 46, Gurugram, Oppo. to HUDA market, Haryana, 122002

Employment Type

Full-Time

About the Role

We are looking for a professional, presentable, and customer-oriented Front Desk Executive to manage the reception area and provide a smooth and welcoming experience to patients and visitors. The candidate will be responsible for front-office coordination, appointment management, patient communication, and administrative support.

Key Responsibilities

Welcome and greet patients and visitors professionally.

Handle incoming calls, WhatsApp queries, and general patient enquiries.

Manage patient appointments, confirmations, rescheduling, and follow-ups.

Maintain accurate patient and visitor records.

Coordinate with doctors, counsellors, sales, nursing, and other clinic teams.

Guide patients regarding appointments, consultation processes, and clinic services.

Maintain the reception area and ensure a professional clinic environment.

Handle billing/payment coordination and provide receipts where required.

Maintain daily front-desk reports and appointment records.

Follow up with patients regarding scheduled consultations and appointments.

Ensure proper documentation and coordination for new and existing patients.

Handle patient concerns politely and escalate issues to the concerned senior/team member.

Maintain confidentiality of patient information and clinic records.

Support other administrative and front-office activities as required.

Requirements

Graduate in any discipline preferred.

1–3 years of experience in front office, receptionist, hospitality, healthcare, clinic, or similar roles.

Excellent communication and interpersonal skills.

Good Hindi and English communication skills.

Pleasant personality with a professional and well-groomed appearance.

Basic knowledge of MS Office, WhatsApp, email, and computer applications.

Good organizational and multitasking abilities.

Ability to handle patients and visitors with patience and empathy.

Experience in a clinic, hospital, aesthetic centre, or healthcare setup will be an advantage.

Preferred Skills

Customer handling

Appointment coordination

Telephone etiquette

Patient relationship management

Basic computer and CRM knowledge

Team coordination

Problem-solving

Professional communication

What We Offer

Competitive salary based on experience and skills.

Professional and growth-oriented work environment.

Opportunity to work with a growing healthcare and aesthetics organization.

Learning and career-development opportunities.

Interested candidates can share their updated CV with the HR/Recruitment Team on contact 9100743197 on whatsapp.

Pay

₹25,000.00 - ₹40,000.00 per month

Work Location

In person