Operations Executive

Position Overview

We are looking for a highly organized and proactive Operations Executive to join our team. The ideal candidate will be responsible for managing inventory control, coordinating service operations, and ensuring excellent customer satisfaction. This role involves planning and managing the purchase and dispatch of spares for Garment CAD/CAM systems, scheduling service engineers based on their availability and skill set, and handling customer queries efficiently.

Key ResponsibilitiesInventory Control

Manage and monitor inventory levels of spares required for Garment CAD/CAM systems.

Plan and execute the timely purchase of spares to maintain optimal stock levels.

Organize and oversee the dispatch of spares to branch offices and customer locations.

Ensure accurate documentation and tracking of inventory movement.

Identify slow-moving or obsolete inventory and take appropriate actions.

Service Operations Management

Plan and assign tasks to service engineers based on their availability, skill set, and service requirements.

Track and ensure timely completion of service requests and preventive maintenance schedules.

Maintain detailed records of service activities, including complaints, resolutions, and feedback.

Collaborate with engineers to improve service processes and response times.

Customer Support

Act as the primary point of contact for customer queries related to spares, service schedules, and other operational concerns.

Resolve customer complaints promptly, ensuring a high level of satisfaction.

Provide regular updates to customers about the status of their requests.

Build and maintain strong relationships with customers, ensuring long-term trust and loyalty.

Qualifications & Skills

Bachelor’s degree in Business Administration, Operations Management, or a related field.

2+ years of experience in operations, inventory management, or customer support (experience in CAD/CAM systems is a plus).

Excellent organizational and time management skills.

Strong interpersonal and communication abilities.

Proficiency in inventory management tools and Microsoft Office Suite.

Problem-solving mindset and attention to detail.

Compensation

Salary

INR 20,000 - 22,000 per month.

What We Offer

Opportunities for growth within the organization.

A dynamic and supportive work environment.

If you are a detail-oriented professional with the skills to manage operations efficiently and ensure customer satisfaction, we would love to hear from you!

Job Types

Full-time, Permanent, Fresher

Pay

₹20,000.00 - ₹22,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Experience

Operations

1 year (Preferred)

total work

1 year (Preferred)

Work Location

In person