Customer Support Executive (CSE)

Job Description – Customer Service Executive (CSE)

Position

Customer Service Executive (CSE)

Department

Customer Service / Operations

Industry

Healthcare & Diagnostics

Key Responsibilities

Handle customer/patient queries through calls and other communication channels.

Coordinate with patients, hospitals, doctors, and internal teams.

Provide information regarding test bookings, reports, sample collection, and related services.

Resolve customer complaints and ensure timely follow-up.

Coordinate with collection teams and other departments for smooth operations.

Maintain accurate records of customer interactions and follow-ups.

Escalate complex issues to the concerned team/senior.

Ensure good customer experience and timely resolution of queries.

Eligibility

Graduate in any discipline.

Freshers and experienced candidates can apply.

Good communication skills in English, Hindi and/or local language.

Basic computer knowledge.

Good interpersonal and coordination skills.

Preferred Skills

Customer handling

Communication skills

Problem-solving

Follow-up and coordination

MS Office/basic computer knowledge

Pay

₹10,000.00 - ₹20,000.00 per month

Work Location

In person