Customer Support Executive (CSE)

Job Description – Customer Support Executive

Company

Docterz Health Tech

Position

Customer Support Executive

Location

Mumbai

Department

Customer Support

Employment Type

Full-Time

About Docterz Health Tech

Docterz Health Tech is a healthcare technology company providing digital solutions to doctors and healthcare professionals to simplify and improve their day-to-day practice management.

Job Summary

We are looking for a Customer Support Executive who will be responsible for assisting doctors and customers, resolving queries, providing product support, and ensuring a smooth customer experience.

Key Responsibilities

Handle customer queries through calls, WhatsApp, email, and other communication channels.

Understand customer concerns and provide quick and effective solutions.

Assist doctors and customers with product/app-related queries.

Guide customers on product features and usage.

Follow up with customers to ensure issues are resolved.

Escalate technical or complex issues to the relevant team.

Maintain proper records of customer interactions and issues.

Coordinate with internal teams to resolve customer concerns.

Ensure high customer satisfaction and a positive customer experience.

Follow defined support processes, response timelines, and daily productivity targets.

Collect customer feedback and share recurring issues with the management/product team.

Requirements

1–3 years of experience in customer support, customer service, or a similar role.

Excellent communication skills in English and Hindi.

Good verbal and written communication.

Strong problem-solving and customer-handling skills.

Comfortable handling calls and multiple customer queries.

Basic knowledge of computers, CRM tools, and MS Office/Google Workspace.

Ability to work in a fast-paced environment.

Positive attitude and willingness to learn.

Preferred Skills

Experience in SaaS, healthcare, technology, or B2B customer support.

Experience using CRM/helpdesk tools.

Ability to explain technical/product-related information in a simple manner.

Key Competencies

Customer-focused approach

Communication skills

Problem-solving

Patience and empathy

Product understanding

Time management

Teamwork

Working Hours

Monday to Saturday

9:00 AM – 5:00 PM

What We Offer

Opportunity to work with a growing HealthTech company.

Learning and growth opportunities.

Exposure to healthcare technology and SaaS products.

Collaborative and fast-paced work environment.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Paid time off

Work Location

In person