Customer Service Executive- Customer Service Operations - Customer Service Operations

Job Description

24X7 Monitoring of network events, alarms and ticket creation

Alarms filteration and Ticket raising based on business rules

Ticket co-relations and assignment to correct resolver group

Perform Alarm-Event correlation, Service Impact Assessment

Notify Retail/Wholesale Service Provider of incidents - outage notifications

Support and execute the Real Time Change Management (Planned Outage) process

Maintain "Work logs" for each ticket

2-4 Years of experience in

Basic Telecommunications network understanding

Basic Knowledge of Access Technologies (FTTx and HFC)

Understanding of alarms and ability to identify service impact

Good written English and communications skills

Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred

Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM

Required Skills

customer service operations

network support

transmission noc 24x7

incident management

alarm monitoring

telecommunications network

fttx

hfc