Guest Relation Associate

Job Description Welcome guests upon arrival and provide a warm, professional first impression. Assist guests with check-in and check-out procedures when required. Respond promptly to guest inquiries, requests, and concerns. Handle guest complaints efficiently and follow up to ensure resolution. Coordinate with housekeeping, food & beverage, maintenance, and other departments to fulfill guest requests. Maintain knowledge of hotel facilities, services, room categories, promotions, and local attra…