Operations Executive

Operations Executive – JugnuClass

Company

JugnuClass

Role

Operations Executive

Employment Type

Full-time

About JugnuClass

JugnuClass is building an AI-native school platform that helps traditional schools become smarter, more technology-driven, and more student-focused.

Our platform brings together AI-powered learning, student diagnostics, personalized learning, doubt solving, career guidance, SEL, parent engagement, live & recorded classes, and school management tools.

We are looking for a highly organized and proactive Operations Executive who can help us execute and coordinate our growing school operations.

Role Overview

As an Operations Executive, you will be responsible for ensuring that day-to-day operations between JugnuClass, schools, sales representatives, teachers, parents, and internal teams run smoothly.

You will coordinate school onboarding, track sales activities, maintain operational data, follow up with schools, resolve issues, and ensure that every newly onboarded school receives a smooth implementation experience.

Key Responsibilities

Coordinate the onboarding of new schools onto JugnuClass.

Maintain and update school, student, teacher, and parent information.

Coordinate with sales representatives regarding new leads, demos, trials, and school closures.

Track the complete school onboarding process from initial confirmation to successful activation.

Follow up with schools for pending information, documents, student data, payments, and onboarding requirements.

Coordinate product demos, training sessions, meetings, and implementation activities.

Ensure schools receive the required onboarding material, login credentials, training, and support.

Maintain daily and weekly operational reports.

Track sales representatives' activities, meetings, follow-ups, conversions, and pending tasks.

Coordinate between the sales, product, customer support, academic, and management teams.

Identify operational bottlenecks and ensure timely resolution.

Handle basic communication with school principals, coordinators, teachers, and administrative staff.

Maintain accurate records in CRM, spreadsheets, or internal systems.

Monitor the status of active school pilots and ensure timely follow-ups before pilot completion.

Collect feedback from schools and communicate important feedback to the relevant internal team.

Help create and improve SOPs for school onboarding and operations.

Support management in executing new operational initiatives and projects.

Ensure that important tasks are completed on time and nothing gets missed.

Key Performance Indicators (KPIs)

Your performance will primarily be measured through

Number of schools successfully onboarded

Onboarding completion time

Active school activation rate

Pilot-to-paid conversion support

Timely follow-up completion

Accuracy of operational data

Sales team task/lead tracking

School issue resolution time

School satisfaction and retention support

Daily/weekly reporting accuracy

Required Skills

Excellent communication and coordination skills

Strong organizational and follow-up ability

Good command of Google Sheets / Excel

Comfortable working with CRM and online software tools

Ability to manage multiple tasks simultaneously

Problem-solving mindset

Attention to detail

Good written and verbal communication

Ability to work with school authorities professionally

Basic understanding of technology/SaaS products

Comfortable working in a fast-paced startup environment

Preferred Qualifications

Bachelor's degree in any discipline

1–3 years of experience in operations, education, EdTech, SaaS, customer success, sales coordination, or a similar role

Experience working with schools, educational institutions, or technology companies will be an advantage

Who We're Looking For

We are looking for someone who

Takes ownership instead of waiting for instructions

Is highly organized and disciplined

Follows up until a task is actually completed

Can communicate confidently with school staff

Is comfortable working with numbers, spreadsheets, and dashboards

Can identify problems before they become bigger issues

Learns new software and processes quickly

Wants to grow with an early-stage startup

What You Will Get

Opportunity to work closely with the founding team

Direct exposure to building and scaling an EdTech company

High ownership and responsibility

Fast learning and career growth

Opportunity to become part of the core operations team as JugnuClass scales across India

How to Apply

Send your CV/Resume along with a short introduction explaining why you would be a good fit for the Operations Executive role at JugnuClass.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

Hybrid remote in Noida, Uttar Pradesh 201301