Real Estate Customer Relationship Executive

Job Title

Real Estate Tele caller / Customer Relationship Executive (CRE)

Department

Sales / Customer Relationship

Experience

1–3 years

Location

Coimbatore

Employment Type

Full-time

Job Summary

We are looking for an enthusiastic and target-oriented Real Estate Tele caller / Customer Relationship Executive (CRE) to join our sales team. The candidate will be responsible for connecting with prospective customers, understanding their property requirements, explaining available projects, scheduling site visits, and supporting the sales team in converting leads into customers.

Key Responsibilities

Make outbound calls to prospective customers from company-provided leads.

Understand customers' requirements, budget, preferred location, and property preferences.

Explain project details, including location, specifications, amenities, pricing, payment plans, and offers.

Generate and qualify leads through effective communication.

Follow up regularly with prospective customers through calls and WhatsApp.

Schedule and coordinate property site visits.

Maintain accurate records of calls, leads, follow-ups, and customer interactions in CRM/software.

Coordinate with the sales team and ensure smooth handover of qualified leads.

Achieve daily, weekly, and monthly calling and lead-conversion targets.

Build and maintain positive relationships with prospective and existing customers.

Handle customer queries and provide timely information.

Follow up with customers after site visits and assist the sales team in moving leads through the sales process.

Requirements

Excellent verbal communication and interpersonal skills.

Good knowledge of Tamil and English; Hindi or other languages will be an advantage.

Previous experience in real estate, telecalling, inside sales, or customer relationship management is preferred.

Freshers with good communication skills may also apply.

Basic knowledge of MS Office, CRM systems, and WhatsApp communication.

Strong follow-up and convincing skills.

Ability to work with sales targets and deadlines.

Positive attitude, confidence, and willingness to learn.

Preferred Skills

Lead generation and lead qualification

Tele calling and follow-up

Customer relationship management

Sales and negotiation skills

Real estate/project knowledge

Good telephone etiquette

Target-oriented approach

Key Performance Indicators (KPIs)

Number of calls made

Qualified leads generated

Follow-up effectiveness

Site visits scheduled

Site visits completed

Lead-to-visit conversion

Sales/booking contribution

Customer satisfaction and CRM accuracy

Pay

₹20,833.88 - ₹34,892.34 per month

Benefits

Provident Fund

Work Location

In person