Customer Relationship Manager (CRM)

Customer Relationship Manager (CCM)

Company

Arabella Papers

About Us

We are a 35+ year-old Jaipur-based group operating across the Globe, Luxury bespoke invitations & paper products, fashion and lifestyle, with a portfolio of brands including Arabella Papers, Arabella Mode, Bunai, Aaheli and Mulmul.

Our businesses are built around strong design, quality craftsmanship, attention to detail and a clear understanding of our customers. From high-end wedding invitations and paper collateral to fashion and lifestyle, we create products that are design-led, thoughtfully made and positioned in the premium segment.

With a growing portfolio and an entrepreneurial working culture, we are focused on building strong brands, improving processes and creating an organisation where talented people can take ownership, learn quickly and grow with the business.

Headquartered in Jaipur, we are a fast-growing group with a strong creative foundation and an ambitious vision for the future.

Role

Experience

1–3 Years

Employment Type

Full-Time

We are looking for a Customer Care Executive who can professionally handle client requirements from initial inquiry to final fulfillment through email and chat.

Key Responsibilities

Communicate with clients through email, WhatsApp, and chat.

Understand and accurately capture client requirements.

Guide clients regarding customization, designs, materials, and orders.

Coordinate with the design and production teams to fulfill client requirements.

Handle revisions, follow-ups, and client queries professionally.

Ensure a smooth and premium customer experience.

Requirements

Excellent written and spoken English is mandatory.

Strong grammar, vocabulary, and professional email-writing skills.

Excellent communication and client-handling abilities.

Strong attention to detail and follow-up skills.

Ability to understand requirements and communicate them clearly to internal teams.

Customer-focused, patient, organized, and professional.

Experience with international clients or premium/luxury brands will be an advantage.

Key Requirement: We need someone who is exceptionally good at English communication and can independently handle professional client conversations through email and chat.

Pay

From ₹25,000.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Provident Fund

Work Location

In person