Dispatch Supervisor

Primary Objectives

• Maximize miles per week fleet utilization through driver convincing and operations/planning
• Ensure that all delivery/customer requirements are met as scheduled and booked
• Ensure that any and all pertinent details of delivery or pick up are communicated well to driver
• Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order
• Ongoing personal/professional development

Driver Communication

• Ensuring that all driver “return to work” dates are known and compliant with company policy
• Ensuring that drivers have all required information to successfully complete their pick-up or delivery
• Ensure that drivers have all required documentation to successfully complete border crossing
• Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times
• Ensure that all driver issues are reported and noted in accordance to company policy

Customer Service

• Maintaining a professional and loyal relationship with all brokers/customers
• Ensures that all customer requirements are adhered to and properly communicated to supporting team
• Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
• Ensures that all pick up and delivery requirements are met to appropriate service levels

Skills & Abilities

• Strong English language skills – verbal & written
• Ability to effectively manage competing priorities and maintain results
• Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
• Strong knowledge of North American trucking regulations and geography
• Assessment techniques such as: examining, questioning, evaluating and reporting
• Strong understanding of dispatch operations in the transportation industry
• Good analytical skills
• Effective planning and organization
• Creativity and resourcefulness
• Attention to detail and accuracy
• Ability to work effectively under pressure and tight deadlines
• Ability to think outside the box
• Ability to work as part of a team
• Ability to build relationships
• Willingness to work flexible hours, including evenings, weekends and holidays

Education & Experience

• This position generally requires at least 1-2 years of related dispatch experience.
• System training or experience required

Physical Demands

• Ability to sit for long periods of time
• Ability to view computer screen for long periods of time

Job Type

Full-time

Pay

₹25,000.00 - ₹30,960.81 per month

Benefits

Health insurance

Work Location

In person