Showroom Sales Executive – Jewellery

Showroom Sales Executive – Jewellery

Company

Hemsons Jewellers

Location

Mulund East, Mumbai

Position

Showroom Sales Executive

Experience

1–3 Years

Industry

Jewellery / Retail

Employment Type

Full-Time

Working Days

Tuesday to Sunday

Weekly Off

Monday

Working Hours

11:00 AM to 8:30 PM

Reporting To

Showroom Manager / Owner

About the Role

Hemsons Jewellers is looking for a customer-focused and sales-oriented Showroom Sales Executive to join its jewellery showroom in Mulund East.

The candidate will be responsible for welcoming customers, understanding their jewellery requirements, presenting suitable products, explaining product features and pricing, assisting customers through the purchase journey and converting enquiries into sales.

The ideal candidate should have experience in retail sales, showroom sales, jewellery, luxury retail, fashion, lifestyle or premium consumer products, along with good communication and interpersonal skills.

Key Responsibilities

Customer Handling & Experience

Welcome customers in a warm, professional and courteous manner.

Understand customer requirements, occasions, design preferences and purchase intent.

Attend to walk-in customers and provide a positive shopping experience.

Handle customer queries patiently and professionally.

Build strong customer relationships and encourage repeat business.

Jewellery Product Presentation

Understand the showroom's jewellery collections, designs, materials and product features.

Present jewellery according to customer requirements and preferences.

Explain product specifications, design features and pricing accurately.

Assist customers in comparing different designs and options.

Handle jewellery carefully and follow showroom procedures.

Stay updated on new collections, designs, offers and product launches.

Sales & Business Development

Achieve individual and showroom sales targets assigned by management.

Convert walk-in enquiries into sales.

Identify cross-selling and up-selling opportunities.

Recommend suitable products based on customer requirements.

Follow up with customers who have shown interest in products.

Generate repeat business through customer relationship management.

Participate in festive, promotional and special sales activities.

Customer Follow-Up

Maintain proper records of customer enquiries and follow-ups.

Follow up with prospective customers through calls and WhatsApp as per company guidelines.

Inform customers about new collections and relevant showroom offers.

Follow up on specific product or design enquiries.

Maintain relationships with repeat and prospective customers.

Billing & Sales Coordination

Coordinate with the billing and management team for smooth completion of sales.

Ensure product information communicated to customers is accurate.

Assist customers during the billing and delivery process.

Coordinate with internal teams regarding product availability, alterations, delivery and other requirements.

Ensure customer commitments are properly communicated and followed through.

Showroom Operations

Maintain proper display and presentation of jewellery as instructed by management.

Ensure jewellery is handled carefully and securely.

Maintain a clean, organized and professional showroom environment.

Follow company procedures related to customer service, sales and showroom operations.

Requirements

1–3 years of experience in showroom sales, retail sales, jewellery, luxury retail, fashion, lifestyle or premium consumer products.

Good verbal communication and interpersonal skills.

Customer-focused approach with strong sales orientation.

Ability to understand customer requirements and recommend suitable products.

Comfortable with customer follow-ups through calls and WhatsApp.

Willingness to work Tuesday to Sunday, with Monday as the weekly off.

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person