Front Desk Executive

Job Title

Front Desk Executive

Location

Gurugram, India

Employment Type

Full-Time

Department

Facility Operations

About Us

The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease.

Role Overview

We are seeking a Front Desk Executive to manage member interactions, appointments, and front-office operations with professionalism and efficiency. The role involves handling membership-related assistance, scheduling appointments, maintaining accurate system entries, and ensuring a smooth check-in and registration process for all visitors and members.

Key Responsibilities

Welcome and assist members, visitors, and guests with a warm and professional approach.

Handle membership-related queries, renewals, and documentation.

Manage appointment scheduling, system entries, and database updates accurately.

Oversee check-ins, registrations, and visitor access coordination.

Address member issues and direct them to appropriate departments for resolution.

Maintain front desk records, logs, and reports as per standard procedures.

Coordinate with concierge and facility teams to ensure seamless member experience.

Uphold organizational service standards, appearance, and communication protocols.

Maintain reception area cleanliness and upkeep.

Handle internal and external calls professionally within 3 rings.

Route calls and messages to the appropriate person/department.

Maintain and regularly update extension and vendor lists.

Greet and assist visitors, clients, and customers courteously.

Notify hosts of visitor arrivals and maintain the visitor register.

Manage meeting, conference, training room, and guest house bookings.

Maintain room calendars, VC tracker, and no-show reports.

Coordinate guest transportation, presentations, and event requirements.

Prepare and maintain daily front desk reports.

Provide backup support to the Helpdesk when required.

Requirement

Experience

2–4 years in front office, hospitality, or customer service roles.

Education

Graduate or Diploma in Hospitality Management or related field.

Industry Preference

Hospitality, corporate offices, or facility management environments.

Proficiency in MS Office and visitor or appointment management systems.

Excellent communication and interpersonal skills.

Skills & Competencies

Strong customer service orientation and attention to detail.

Professional appearance and courteous demeanor.

Ability to multitask and manage multiple appointments efficiently.

Reliable, organized, and proactive in handling front-office responsibilities.

Team player with a positive attitude and commitment to service excellence.

Pay

₹15,156.95 - ₹26,854.77 per month

Work Location

In person