Duty Manager

DUTY MANAGER (DM) – JOB DESCRIPTION

Company

PVR INOX

Position

Duty Manager (DM)

Department

Operations

Location

As per business requirement

Reporting To

Cinema Manager / Cluster Manager

Job Purpose

To manage the day-to-day operations of the cinema, ensure excellent customer service, maintain operational standards, and lead the team effectively during the assigned shift.

Key Responsibilities

Manage the overall cinema operations during the assigned shift.

Ensure smooth functioning of Box Office, F&B, Guest Services, Housekeeping, Security, and other operational areas.

Supervise, guide, and motivate team members to achieve operational and sales targets.

Ensure excellent customer service and promptly resolve customer complaints and concerns.

Monitor ticketing, F&B sales, cash handling, stock, and daily operational activities.

Ensure proper opening and closing procedures are followed.

Monitor cleanliness, hygiene, grooming, and safety standards across the cinema.

Ensure compliance with company SOPs, policies, and statutory requirements.

Coordinate with Security, Housekeeping, F&B, Technical, and other departments for smooth operations.

Conduct regular floor rounds and ensure all areas are maintained as per PVR INOX standards.

Monitor staff attendance, duty rosters, breaks, and manpower deployment.

Prepare and maintain daily operational reports and shift handover reports.

Handle emergency situations and escalate critical issues to the concerned management.

Ensure proper handling of cash, inventory, equipment, and company assets.

Support the Cinema Manager in achieving revenue, customer satisfaction, cost control, and operational targets.

Conduct briefings and provide feedback to team members.

Ensure all audit and compliance requirements are completed within timelines.

Key Skills

Strong leadership and team-management skills

Good communication and interpersonal skills

Customer-service orientation

Problem-solving and decision-making ability

Good knowledge of cinema operations

Ability to manage multiple activities during a shift

Basic knowledge of MS Office and operational reporting

Ability to work in rotational shifts, weekends, and holidays

Qualification & Experience

Education

Graduate preferred; Hotel Management / Hospitality / Retail / Business Administration background is an added advantage.

Experience

2–5 years of experience in cinema, hospitality, retail, QSR, or similar customer-facing operations.

Experience in handling a team and managing shift operations will be preferred.

Pay

₹25,000.00 - ₹35,600.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Paid time off

Provident Fund

Work Location

In person