Sales Representative

SALES EXECUTIVE TLF – The Luxury Florets

Location

Patel Nagar, Delhi

Job Type

Full-Time

Working Hours

11:00 AM – 8:00 PM

Experience

1+ Year

Salary

Starting from ₹25,000 per month

About TLF

TLF – The Luxury Florets is a luxury floral and gifting brand creating premium bouquets, hampers, bespoke arrangements and curated gifting experiences.

We are looking for a Sales Executive who can convert incoming leads into sales while delivering a premium and personalized experience to every TLF client.

The ideal candidate should be confident, persuasive, commercially driven and excellent at communication and follow-ups.

Key Responsibilities

Lead Management

Handle incoming leads generated through Instagram, WhatsApp, website, Meta Ads, calls and other channels.

Respond to enquiries quickly and professionally.

Understand the customer's requirement, occasion, budget and preferences.

Recommend suitable TLF products or create customized solutions based on the client's requirement.

Maintain proper records of all leads and their status.

Sales & Conversion

Convert enquiries into confirmed orders.

Achieve monthly sales targets assigned by TLF.

Follow up consistently with potential customers until the enquiry is converted or closed.

Handle price discussions and customer objections professionally.

Upsell and cross-sell relevant products, add-ons and premium options.

Identify opportunities to increase the order value through customized upgrades.

Client Handling

Build strong relationships with TLF customers.

Understand the occasion and personalize recommendations accordingly.

Provide accurate information regarding products, pricing, delivery and customization.

Maintain a premium and professional communication style throughout the customer journey.

Ensure a smooth handover of confirmed orders to the operations team.

Customized & Bespoke Orders

Handle enquiries for customized bouquets, luxury hampers, large floral installations and special gifting requirements.

Coordinate with the operations and design teams to understand feasibility and costing.

Prepare and communicate quotations to clients.

Negotiate and close high-value orders while maintaining TLF's pricing and margin requirements.

Follow-Ups

Maintain a structured follow-up system for all active leads.

Follow up through WhatsApp and calls at appropriate intervals.

Reconnect with old leads and previous customers for new occasions and gifting requirements.

Maintain a database of prospects and existing customers for repeat sales.

Customer Experience

Ensure every interaction reflects TLF's luxury positioning.

Handle customer questions, concerns and objections professionally.

Coordinate with operations regarding delivery timelines, customization and special instructions.

Ensure there are no communication gaps between the customer and internal team.

Sales Reporting

Maintain daily sales and lead records.

Track enquiries, follow-ups, conversions, order values and lost leads.

Share regular updates on sales performance and pipeline.

Maintain accurate information in the company's CRM/lead management system or designated tracking sheet.

What We Are Looking For

The ideal candidate should be

Target-oriented and sales-driven

Excellent at communication and negotiation

Confident on calls and WhatsApp

Strong at follow-ups

Good at understanding customer requirements

Comfortable selling premium/luxury products

Persuasive without being pushy

Good at handling objections

Well-organized and disciplined

Comfortable working with monthly targets

Able to handle multiple leads simultaneously

Proactive and solution-oriented

Preferred Experience

Candidates with experience in

Luxury Gifting | Flowers | Events | Weddings | Hospitality | Premium Retail | E-commerce | Luxury Brands | Inside Sales | Client Servicing will be preferred.

Experience handling high-value customers and customized orders will be an added advantage.

Performance & Incentives

The role will be target-driven and performance-based.

Performance will be evaluated on

Monthly sales achieved

Lead-to-sale conversion

Average order value

Follow-up discipline

Repeat customers

Upselling and cross-selling

Customer experience

Response time

Overall contribution to TLF's revenue

Additional sales incentives will be provided based on performance and company policy.

Why Join TLF?

Work with a growing luxury gifting and floral brand.

Exposure to premium and high-value customers.

Opportunity to handle bespoke and customized orders.

Performance-based growth and incentives.

Opportunity to grow into a senior sales or sales management role.

The TLF Sales Mindset

We are not looking for someone who simply answers enquiries.

We are looking for someone who can understand the customer, create the right recommendation, build desire, handle objections, follow up consistently and close the sale.

If you are confident, hungry to achieve targets and enjoy selling premium products, we want you on the TLF team.

Pay

From ₹25,000.00 per month

Work Location

In person