Customer Relationship Executive (Fresher, Chennai, Hindi)

Job description

About SILAII

SILAII is India’s leading premium sculpture and home décor brand, specializing in creating finely crafted sculptures and souvenirs that bring cherished memories to life. We are known for our exceptional craftsmanship and for making grand sculptures accessible for personal collections and gifting.

Position Customer Relationship Trainee

Location Chennai – Adyar

Employment Type Internship / Full-Time

Role Overview

We are looking for a friendly, enthusiastic, and customer-focused Customer Relationship Intern to join our team. The role involves interacting with customers through calls, WhatsApp, email, and chat while ensuring a smooth and positive customer experience.

This is a great opportunity for fresh graduates or students who want to gain practical exposure in Customer Relationship Management, Communication, Sales Support, and Customer Service.

Key Responsibilities

Interact with customers through calls, WhatsApp, email, and chat.

Respond to customer queries in a polite, professional, and timely manner.

Understand customer requirements and provide appropriate assistance.

Follow up with customers regarding enquiries, orders, and service requests.

Maintain accurate customer information and communication records.

Coordinate with internal teams to resolve customer concerns and provide timely updates.

Assist in building positive and long-term customer relationships.

Handle customer feedback and escalate concerns to the appropriate team when required.

Support the team in maintaining a smooth and customer-friendly communication process.

Maintain professionalism and a customer-first approach in every interaction.

Requirements

Education

Bachelor’s Degree / Diploma / MBA.

Languages

English & Hindi ( Mandatory),Telugu (Added Advantage).

You’re a Great Fit If You

Are confident, patient, and approachable.

Have a natural flair for communication.

Are comfortable handling multiple customer queries.

Are willing to learn about products, customers, and business processes.

Can work well with different teams.

Are looking for practical exposure and professional growth in Customer Relationship Management.

Good customer-handling and interpersonal skills.

Ability to handle calls, WhatsApp, email, and chat support.

What You’ll Learn

Customer Relationship Management

Professional communication and customer handling

WhatsApp, email, and chat-based customer support

Customer follow-up and query management

CRM and customer data management

Coordination with sales and internal teams

Understanding customer needs and improving customer experience

Why Join SILAII?

Gain hands-on experience in a growing premium home décor and sculpture brand.

Work in a creative and customer-focused environment.

Learn directly through practical customer interactions.

Develop professional communication and relationship-management skills.

Opportunity to understand multiple aspects of customer service and business operations.

How to Apply

Send your resume to

hr@silaii.com

Call / WhatsApp

90875 88802

Location

Adyar, Chennai

Work Location

In person

This job can be searched as Customer Care, Customer Representative, Telecaller, Client Support, Client Specialist

Pay

₹7,000.00 - ₹10,000.00 per month

Work Location

In person