Telesales Team Leader

We are looking for a result-oriented and responsible Sales Team Leader who can lead a sales team, achieve monthly and daily sales targets, improve conversion rates and ensure proper follow-up of all leads.

The candidate will be responsible for setting daily priorities, distributing leads, monitoring team performance, coaching team members, identifying performance gaps, handling escalations and sharing regular performance reports with management.

KEY RESPONSIBILITIES

Sales Team Management

Manage and supervise the day-to-day activities of the sales team.

Allocate leads to sales executives based on availability, workload and business requirements.

Ensure every lead is contacted within the defined response time.

Monitor the team's daily calls, follow-ups, conversions and sales performance.

Ensure that no lead is missed, ignored or left without proper follow-up.

Maintain discipline, productivity and accountability within the sales team.

Conduct regular team huddles and performance discussions.

Target & Sales Management

Set and communicate daily, weekly and monthly sales targets for the team.

Track individual and team-level target achievement.

Develop action plans to achieve sales targets.

Monitor sales numbers throughout the day and take corrective action whenever required.

Identify reasons for target gaps and implement strategies to improve performance.

Push the team toward achieving revenue, sales and conversion goals.

Lead Management & Follow-Up

Monitor the complete lead journey from lead assignment to conversion.

Ensure proper and timely follow-up with all leads.

Track hot, warm and cold leads and ensure appropriate follow-up strategies.

Review pending and missed follow-ups on a daily basis.

Identify high-potential leads and ensure they receive priority attention.

Ensure sales executives maintain accurate lead/customer information.

Conversion & Performance Improvement

Analyze individual sales executives' conversion rates.

Identify underperforming team members and understand the reasons behind low performance.

Coach team members on improving calls, communication, objection handling and closing techniques.

Develop strategies to improve lead-to-sale conversion.

Conduct regular call reviews and provide constructive feedback.

Share successful sales techniques and best practices with the team.

Sales Call Monitoring

Monitor and review sales calls where applicable.

Evaluate communication, product knowledge, pitch quality and objection handling.

Ensure team members follow approved sales scripts and processes.

Help team members improve their sales pitch and closing techniques.

Handle difficult customer conversations and escalations when required.

Customer Handling & Escalations

Handle important, high-value or difficult customer queries when required.

Resolve customer complaints related to the sales process.

Support sales executives in closing difficult or high-value deals.

Coordinate with other departments to resolve customer-related issues.

Ensure customers receive accurate information and a professional experience.

CRM & Sales Data Management

Ensure all leads and customer interactions are properly updated in the CRM/system.

Monitor lead status, follow-up dates, conversion status and sales pipeline.

Ensure the team maintains accurate and updated sales records.

Identify data gaps, duplicate leads or inactive leads and take corrective action.

Maintain proper sales pipeline visibility for management.

Reporting & Analytics

Prepare and share daily, weekly and monthly sales reports with management.

Track: leads received, leads contacted, follow-ups completed, pending follow-ups, calls made, sales generated, revenue generated, conversion rate, individual team performance, and target vs. achievement.

Analyze sales data and provide actionable insights to management.

Highlight challenges, opportunities and areas requiring immediate attention.

Team Training & Development

Train new sales team members on products, processes, CRM and sales procedures.

Conduct regular training sessions for existing team members.

Improve the team's product knowledge and sales skills.

Train team members on objection handling, negotiation and closing.

Create a positive, competitive and performance-driven team environment.

Motivate the team to consistently achieve and exceed targets.

Process & Discipline

Ensure the sales team follows company processes and SOPs.

Monitor attendance, punctuality, work discipline and productivity.

Ensure proper use of company-provided leads, data and resources.

Identify process-related issues and suggest improvements.

Ensure sales activities are performed according to company guidelines.

Coordination with Management & Other Teams

Regularly communicate sales performance and challenges to management.

Coordinate with the marketing team regarding lead quality and campaign performance.

Share feedback about lead quality, customer requirements and market response.

Coordinate with operations, customer support and other relevant departments wherever required.

Provide management with practical suggestions to improve sales and customer conversion.

Sales Strategy & Growth

Develop practical strategies to increase sales and conversion rates.

Identify opportunities for upselling and cross-selling wherever applicable.

Analyze customer objections and buying patterns.

Study competitor activities and market trends when relevant.

Suggest new sales approaches, offers, scripts and processes to improve results.

Continuously look for ways to increase team productivity and revenue.

REQUIRED SKILLS

Strong sales and team management skills.

Excellent communication and interpersonal skills.

Good leadership and people-management abilities.

Strong knowledge of sales processes and lead management.

Good understanding of sales funnels and conversion metrics.

Strong follow-up and negotiation skills.

Ability to handle customer objections and escalations.

Good analytical and problem-solving skills.

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