Telesales Team Leader

ob Title

Telesales Team Leader

Company

Al Shifa Cupping Clinic

Industry

Healthcare / Wellness / Alternative Medicine

Location

Chennai

Job Type

Full-time, On-site

Salary

₹25,000 – ₹40,000 per month (plus attractive incentives)

Joining

Immediate Joiners Preferred

About Us

Al Shifa Cupping Clinic is a leading wellness and holistic healthcare center specializing in traditional Hijama (Cupping Therapy) and natural health treatments. We are dedicated to providing high-quality patient care and exceptional service.

Job Overview

We are seeking an energetic, target-driven, and experienced Telesales Team Leader to manage and inspire our telesales team. The ideal candidate will have at least 5 years of experience in telesales/inside sales, with proven leadership capabilities to drive patient inquiries into confirmed clinic appointments.

Key Responsibilities

Team Management: Lead, mentor, and motivate a team of telesales executives to meet and exceed daily, weekly, and monthly appointment booking targets.

Conversion Optimization

Guide the team in converting inbound and outbound leads into booked clinic consultations/treatments.

Quality Assurance

Monitor live calls, review call recordings, conduct regular feedback sessions, and maintain high communication standards.

Training & Coaching

Onboard new team members, conduct regular product/service knowledge refreshers, and teach objection-handling techniques.

Reporting & Tracking: Maintain accurate lead records in the CRM, track KPIs (conversion rate, call duration, connect rate), and report daily/weekly performance to management.

Customer Escalations

Handle challenging customer inquiries and resolve issues with empathy and professionalism.

Requirements & Qualifications

Experience: Minimum 5+ years of total experience in Telesales/Inside Sales, with at least 1–2 years in a Team Leader / Supervisory role. (Experience in healthcare, wellness, beauty, or clinic settings is a strong plus).

Education

Graduate in any discipline (preferred).

Communication Skills

Excellent verbal communication and persuasion skills in [e.g., English, Hindi, Local Language].

Leadership Skills

Proven ability to manage, train, and drive performance in a high-pressure, target-oriented environment.

Tech-Savvy

Proficiency in CRM software, Google Sheets/MS Excel, and lead management tools.

Notice Period

Immediate Joiners preferred .

What We Offer

Competitive Fixed Salary

₹25,000 to ₹40,000 / month (negotiable based on experience & skill).

Attractive performance-based incentives and bonuses.

Professional, supportive, and growth-oriented work environment.

Pay

₹25,000.00 - ₹40,000.00 per month

Work Location

In person