Front Office Associate

We are looking for a friendly and professional Front Office Associate to join our team and be the first point of contact for our valued guests.

Key Responsibilities

Greet and welcome guests with a positive and professional attitude

Handle check-in and check-out procedures efficiently

Manage reservations, inquiries, and guest requests promptly

Maintain accurate records of guest accounts and billing

Coordinate with other departments to ensure smooth guest experiences

Uphold high standards of customer service and hotel policies

Requirements

Prior experience in front office/guest relations preferred (hospitality background a plus). Freshers can apply too.

Excellent communication and interpersonal skills

Proficiency in MS Office and hotel management systems (preferred)

Strong problem-solving and multitasking abilities

Pleasant personality with a guest-first approach

Flexibility to work in shifts, including weekends and holidays

Job Type

Full-time

Pay

₹16,500.00 - ₹18,500.00 per month

Benefits

Commuter assistance

Food provided

Paid sick time

Provident Fund

Ability to commute/relocate

Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education

Bachelor's (Preferred)

Experience

Hotel

1 year (Preferred)

Shift availability

Day Shift (Preferred)

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Location

In person