Tele Caller Executive

Company Name

- SILICA (a division of Edit Systems Pvt Ltd)

URL

- www.silica.co.in

About the Company:- SILICA is a leading institute providing guidance and coaching for design entrance exams like NID, IIT-CEED, NIFT, NATA / JEE (B.Arch), ART (BFA) etc for admissions to design programs at UG & PG level. Over the last 18 years, 15,000+ SILICA students have got admission in top Design, Fashion, Architecture & Art colleges. In 2021-22, SILICA is on course to enroll 3,000+ students at its 26 centers across 11 cities in India. SILICA is headquartered in Mumbai but has centers in Pune, Delhi, Bangalore, Ahmedabad, Nagpur, Nashik, Aurangabad, Indore, Lucknow, Kanpur.

Position

- Teleguide

Reporting To

- Area Manager

Work Locations :- 76, 5th Floor, Kunal Plaza,Above dwarikadas shamkumar saree showroom, Chinchwad Station, Old, Mum-Pun Highway, Chinchwad, Maharashtra 411019

Years of Experience

- Minimum 1-2 Years.

Qualification

- Graduate

Shift / Work Timings

- Day Shift. 11.30 to 8.00pm. Sunday Working. Any other day, weekly

off.

Gender Preference

- Male / Female - Both

Responsibilities

-

• Advise student/ parents for their learning needs through structured Counseling Sessions ● Fix appointments and conduct home demo sessions on daily basis including follow up sessions
• Interacting with Silica centers
• Making Outbound calls to Silica Center.
• Exceeds monthly basis sales.
• Lead conversion
• Understand Customer profile & problems to explain implication of ineffective learning methods.

Requisites

-(Core competencies / Skills)

Excellent English Communication Skills. Ability to communicate with Premium Customers.

Analytical Skills & Knowledge of Excel / Google Sheets

Team Management skills

Target Orientedness

Customer Service Orientedness

Basic interest in providing guidance & education

Responsibilities

-

• Advise student/ parents for their learning needs through structured Counseling Sessions ● Fix appointments and conduct home demo sessions on daily basis including follow up sessions
• Interacting with Silica centers
• Making Outbound calls to Silica Center.
• Exceeds monthly basis sales.
• Lead conversion
• Understand Customer profile & problems to explain implication of ineffective learning methods.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person