eCommerce Operations & Customer Support Coordinator

We are hiring for a full-time eCommerce Operations & Customer Support Coordinator for a growing U.S.-focused e-commerce business.

The role will initially be a day shift in India and will eventually transition to a night shift aligned with U.S. business hours.

Experience Required

2 to 5 years

Location

DLF Corporate Greens, Sector-74a, Gurgaon

Key Responsibilities

Handle customer inquiries related to orders, shipping, returns, replacements, and product issues

Process replacements and follow customer cases through to resolution

Handle lost, delayed, damaged, and incomplete shipments

Coordinate with our U.S. warehouse for replacements and missing components

Manage incoming returns and maintain operational trackers

Prepare shipping labels when required

Create and maintain product component lists

Assist with Amazon product listings and content updates

Prepare supporting documentation for chargebacks and customer disputes

Maintain spreadsheets and track pending operational issues

Identify recurring customer or fulfillment issues and escalate them to management

Assist with general day-to-day e-commerce operations

What We’re Looking For

No previous similar e-commerce or customer support experience is required. Training will be provided.

The most important requirements are

Excellent written and spoken English

Good communication skills

Strong attention to detail

Organized and responsible

Comfortable using computers and spreadsheets

Willingness to learn

Ability to follow instructions and established processes

Ability to take ownership of a task and follow it through to completion

This is a good opportunity for someone looking to learn e-commerce and business operations while working with a growing U.S.-focused company.

If interested, please send your CV along with your expected salary, availability/notice period, and confirmation that you would be comfortable transitioning to a night shift in the future.

Pay

₹40,000.00 - ₹50,000.00 per month

Language

English (Preferred)

Location

Gurugram, Haryana (Preferred)

Shift availability

Night Shift (Preferred)

Day Shift (Preferred)

Overnight Shift (Preferred)

Work Location

In person