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Customer Experience Executive – Voice & Chat
Niftel Communications · Lucknow
Pay₹13,500–22,000a month, as listed
WhereLucknowUttar Pradesh
TypePart timeFreshers welcome
Posted25 Sep20 days ago, via SimplyHired
Kaam checked
Open to freshers: no experience asked for
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
Skills they list5 named
Live chatEnglishMaster's degreeBachelor's degreeCommunication skills
About this job
- Job Title
- Customer Experience Executive – Voice & Chat
- Location
- Lucknow
- Job Type
- Full-Time | Work From Office
- Process
- Voice & Chat//Blended
- Shift
- Rotational
- Working Days
- 6 Days | 1 Rotational Week Off
- Shift Duration
- 9 Hours (8 Hours Login + 1 Hour Break)
- Salary
- ₹13,500 – ₹22,000 per month + applicable night allowance
Eligibility
- Graduates/Freshers & Experienced candidates can apply
- Excellent English communication skills are mandatory
- Good verbal and written communication
- Customer-focused and confident personality
- Comfortable working in rotational shifts
Key Responsibilities
- Handle customer queries through voice and chat
- Provide accurate and timely resolutions
- Assist with orders, delivery, cancellations, refunds and general queries
- Maintain professional communication with customers
- Follow quality standards and process guidelines
- Maintain accurate customer interaction records
Important: Candidates with strong English communication and customer-handling skills are preferred. This role involves direct customer interaction, so basic or weak English communication may not be suitable.
- Pay
- ₹13,500.00 - ₹22,000.00 per month
- Work Location
- In person
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