Outlet Supervisor

To manage the day-to-day operations of the outlet, ensure smooth business operations, achieve sales targets, maintain customer satisfaction, and ensure proper staff, stock, cash, hygiene, and operational controls.

Key Responsibilities

Outlet Operations

• Manage the overall daily operations of the outlet.
• Ensure the outlet opens and closes on time.
• Maintain proper cleanliness, hygiene, and presentation.
• Ensure all operational procedures and company guidelines are followed.
• Coordinate with the Area Manager and Head Office for operational requirements.

Sales \& Business

• Achieve daily, weekly, and monthly sales targets.
• Monitor outlet sales and identify opportunities to improve revenue.
• Promote cakes, pastries, beverages, and other products.
• Follow up on customer orders and corporate/bulk orders.
• Monitor product movement and minimize sales loss.

Staff Management

• Allocate duties and shifts to outlet staff.
• Monitor staff attendance, punctuality, grooming, and performance.
• Train and guide staff on customer service and outlet procedures.
• Manage staff discipline and report serious issues to the Area Manager/HR.
• Ensure sufficient manpower during peak hours.

Stock Management

• Monitor daily stock levels and product availability.
• Check incoming stock against invoices/delivery documents.
• Maintain proper stock rotation using FIFO.
• Monitor wastage, damages, shortages, and expiry.
• Raise stock requirements on time to avoid product shortages.

Cash \& Billing

• Ensure proper billing and cash-handling procedures.
• Verify daily cash collection and submit reports as per company procedure.
• Monitor card/UPI/online payments and report discrepancies immediately.
• Ensure discounts, refunds, and complimentary purchases are processed only with proper authorization.

Customer Service

• Ensure excellent customer service at all times.
• Handle customer complaints professionally and resolve issues within authority.
• Collect customer feedback and communicate important issues to management.
• Maintain proper customer interaction and outlet standards.

Hygiene \& Food Safety

• Ensure the outlet maintains required hygiene and food-safety standards.
• Check product display, storage temperature, expiry dates, and cleanliness.
• Ensure staff follow proper personal hygiene and grooming standards.
• Immediately report any food-quality or safety concerns.

Reporting \& Documentation

• Submit daily sales and operational reports.
• Maintain attendance, stock, wastage, cash, and other required records.
• Report outlet issues related to equipment, maintenance, manpower, stock, or sales.
• Coordinate with accounts, HR, production, delivery, and other departments when required.

Key Performance Indicators (KPIs)

• Sales target achievement
• Customer satisfaction
• Staff attendance and productivity
• Stock accuracy
• Wastage and damage control
• Cash accuracy
• Outlet hygiene and presentation
• Product availability
• Compliance with company SOPs

Required Skills

• Good communication and leadership skills
• Customer-service skills
• Basic computer knowledge
• Basic knowledge of sales, stock, and cash handling
• Ability to manage staff and daily operations
• Problem-solving and decision-making ability
• Ability to work under pressure and during peak business hours

Qualification \& Experience

• Minimum Degree preferred.
• Previous experience in bakery, food \& beverage, retail, or outlet operations preferred.
• Supervisory experience will be an added advantage.

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

• Food provided

Work Location

Hybrid remote in Kothamangalam , Kochi, Kerala