Service Coordinator

JOB DESCRIPTION – SERVICE COORDINATOR

Company

Dynapulse Engineering Pvt. Ltd.

Location

Sai Satyam Park, Khandve Nagar, Wagholi, Pune, Maharashtra – 412207

Position

Service Coordinator

Department

Service

Employment Type

Full-Time

Job Summary

We are looking for a responsible and organized Service Coordinator to coordinate service activities, customer requirements, and field service engineers. The candidate will be responsible for ensuring smooth communication between customers, service engineers, and the internal team.

Key Responsibilities

Coordinate daily service calls and assign jobs to Service Engineers.

Receive and record customer service requests and complaints.

Coordinate with Service Engineers for timely completion of service jobs.

Follow up on pending service calls and update customers regarding job status.

Prepare and maintain service reports, job cards, and other service-related records.

Coordinate with customers regarding service visits, breakdowns, and AMC requirements.

Track engineer attendance, daily service calls, and job completion.

Coordinate with the Service Head and Service Team for priority breakdowns.

Follow up for service reports, quotations, and job closure.

Maintain proper documentation of customer and service records.

Coordinate with the accounts and spare parts teams whenever required.

Handle customer queries professionally and ensure timely communication.

Prepare daily/weekly service reports and MIS as required.

Perform other service coordination and administrative activities assigned by management.

Required Skills

Good communication and interpersonal skills.

Good coordination and follow-up skills.

Basic knowledge of MS Excel and MS Office.

Good documentation and record-keeping skills.

Ability to handle multiple tasks and follow up with different teams.

Customer-focused and problem-solving approach.

Ability to work in a fast-paced service environment.

Education & Experience

Qualification

Graduate in any discipline.

Experience

1–3 years of experience in Service Coordination, Customer Support, Back Office, or a similar role is preferred.

Freshers with good communication and coordination skills may also be considered.

Preferred Candidate

Good verbal and written communication.

Comfortable coordinating with field engineers and customers.

Willing to learn technical/service-related processes.

Basic knowledge of Excel, email, and documentation.

Job Location

Sai Satyam Park, Khandve Nagar, Wagholi, Pune, Maharashtra – 412207

Pay

₹20,000.00 - ₹27,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Paid sick time

Paid time off

Provident Fund

Work Location

In person