Customer Support Analyst - German

Hiring | Customer Service Analyst – German Language

Location

Pune | Experience: 2–5 Years

Industry

Automotive / Manufacturing / Shared Services

German

B2.2 or above – Mandatory

Work Week

5 Days | Shift: Indian Shift Timings

We are looking for an experienced Customer Service Analyst – German to support German-speaking customers and manage customer service operations.

Key Responsibilities

Handle complex customer queries, complaints and escalations.

Manage Automotive Aftermarket Operations, Spare Parts & OEM Customer Support.

Support Automotive Reclamation Processes & Commercial Claims.

Manage Supplier & Customer Reconciliation.

Act as an SME for customer service processes.

Analyze data, KPIs and prepare operational reports.

Coordinate with Sales, Supply Chain, Logistics, Production and Quality teams.

Perform Root Cause Analysis (RCA) and support continuous improvement.

Maintain SOPs, process documentation and support process transitions.

Ensure adherence to SLAs and KPIs.

Required Skills

Automotive Aftermarket | Spare Parts Management | OEM Customer Support | Commercial Claims | Reconciliation | Data Analysis & Reporting | Back-office Operations | ERP Systems | SAP (Advantageous) | Advanced Excel | Problem Solving | Business Process Understanding | Global Client Exposure | International Stakeholder Management | Communication Skills

Requirements

Bachelor’s degree in Business Administration, Supply Chain, Engineering or related field.

2–5 years of experience in Customer Service, Order Management or Customer Operations.

German B2.2 or higher – Mandatory.

Strong German & English communication skills.

Experience as an SME / Process Expert.

Experience with ERP systems such as SAP, Oracle or similar.

Strong analytical, problem-solving and stakeholder-management skills.

Interested candidates can share their updated CV via DM or email

darshna.singh@trivyun.onmicrosoft.com

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Experience

Customer support

2 years (Preferred)

Language

German (Required)

Location

Pune, Maharashtra (Required)

Work Location

Hybrid remote in Pune, Maharashtra