Customer Support Analyst - German
Hiring | Customer Service Analyst – German Language
- Location
- Pune | Experience: 2–5 Years
- Industry
- Automotive / Manufacturing / Shared Services
- German
- B2.2 or above – Mandatory
- Work Week
- 5 Days | Shift: Indian Shift Timings
We are looking for an experienced Customer Service Analyst – German to support German-speaking customers and manage customer service operations.
Key Responsibilities
Handle complex customer queries, complaints and escalations.
Manage Automotive Aftermarket Operations, Spare Parts & OEM Customer Support.
Support Automotive Reclamation Processes & Commercial Claims.
Manage Supplier & Customer Reconciliation.
Act as an SME for customer service processes.
Analyze data, KPIs and prepare operational reports.
Coordinate with Sales, Supply Chain, Logistics, Production and Quality teams.
Perform Root Cause Analysis (RCA) and support continuous improvement.
Maintain SOPs, process documentation and support process transitions.
Ensure adherence to SLAs and KPIs.
Required Skills
Automotive Aftermarket | Spare Parts Management | OEM Customer Support | Commercial Claims | Reconciliation | Data Analysis & Reporting | Back-office Operations | ERP Systems | SAP (Advantageous) | Advanced Excel | Problem Solving | Business Process Understanding | Global Client Exposure | International Stakeholder Management | Communication Skills
Requirements
Bachelor’s degree in Business Administration, Supply Chain, Engineering or related field.
2–5 years of experience in Customer Service, Order Management or Customer Operations.
German B2.2 or higher – Mandatory.
Strong German & English communication skills.
Experience as an SME / Process Expert.
Experience with ERP systems such as SAP, Oracle or similar.
Strong analytical, problem-solving and stakeholder-management skills.
Interested candidates can share their updated CV via DM or email
darshna.singh@trivyun.onmicrosoft.com
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Experience
- Customer support
- 2 years (Preferred)
Language
German (Required)
Location
Pune, Maharashtra (Required)
- Work Location
- Hybrid remote in Pune, Maharashtra
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