Customer Service Executive ( International Voice Process )

Job description

Role & responsibilities

Handle outbound/inbound calls for U.S. healthcare & telecom customers

Follow up on overdue payments and negotiate payment arrangements

Resolve customer queries with professionalism and empathy

Maintain accurate account documentation and call records Ensure compliance with company policies and procedures Strong communication and customer service skills required Ability to work in a fast-paced collections environmentPreferred candidate profile

Good written and oral communication skills

Third-party collections experience preferred (Medical or Telecom)

HSC passed [10+2]

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

Perks and benefits

Best in Market Salaries from 2.52 lakhs plus…

7 week new hire training program

Unlimited Incentive Plan with transparent KRA's

Enhance your Analytical/Decision Making & Negotiation skills

Cross functional Growth opportunities within 6 months for experienced candidates

Free Medical/Life insurance

Employee Centric & Compliant Policies

Free Home Pick & Drop Transportation

Fixed shifts post the training period [Rare changes in case of business requirements]

7:15 min login plus 45 minute break = 8 hour shifts

Free transport [Home pick-up & drop ]

Send your cv now

Whatsapp - 8956315564

Swamini.gholap@in.credencerm.com

Pay

Up to ₹40,000.00 per month

Benefits

Health insurance

Paid sick time

Provident Fund

Work Location

In person