Customer Service Executive - Service Delivery & Management

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience

Bachelors degree in engineering or equivalent qualification

2-5 years relevant experience in network infrastructure project management and on field experience

Other Knowledge & Skills

Understanding of Provisioning process, Telephone, Internet, Data, Service Activation

Knowledge in switch and router configuration

Key Responsibilities

Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.

Conduct change management, turnup and migrations requests

Standard testing and troubleshooting of installs or activation post Provisioning.

Validate wiring connections and schedule dispatches with field operations.

Regularly participates in important projects or activities as a full contributing team member.

Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's

Perform escalation management, wherever necessary and in case project is in jeopardy.