Quality Analyst BPO

AYMRK Media Private Limited is expanding its team and looking for a Quality Analyst to join our Chennai office!

Job Role

Quality Analyst

Location

Chennai

Work Mode

On-site

Experience

1–3 Years

Salary

Based on Experience

Joining

Immediate Joiners Preferred

Languages Required

Tamil

English

Hindi

Kannada

Telugu

Malayalam

Key Responsibilities

Monitor and evaluate calls, customer interactions, and team performance.

Ensure quality standards and processes are followed.

Identify errors, gaps, and areas for improvement.

Provide constructive feedback to team members.

Prepare quality reports and maintain QA records.

Coordinate with relevant teams to improve customer experience and operational quality.

Support continuous improvement of processes and performance.

Candidate Profile

1–3 years of experience in Quality Analyst in BPO/ Quality Assurance in BPO / Call Quality in BPO Sectors roles.

Strong communication and listening skills.

Good analytical and observation skills.

Ability to identify process gaps and provide actionable feedback.

Comfortable working in a target-driven, on-site environment.

Knowledge of multiple regional languages will be an advantage.

Pay

₹25,000.00 - ₹30,000.00 per month

Work Location

In person