Service Delivery Director (DPO)

Service Delivery Director (DPO)

Chennai, Tamil Nadu

Job Summary

Change and IT Director

Key Responsibilities

Managing the IBS Technology Landscape

Oversee IBS IT and Change functions, ensuring FCA compliance

Accountable for the overall IT strategy and delivery to ensure IBS operations teams can service its customers and remain compliant to regulatory responsibilities

Responsible for BCP, DR, and Ops Resilience activities

Manage and reduce IT risks of the IBS environment working collaboratively with clients, other partner organizations and third-party vendor

Evaluate technology operations and establish IT policies

Analyze business requirements and determine technology needs

Purchase and ensure efficient technology solutions

Report upgrade needs to upper management

Lead IT teams and build provider relationships

Manage IBS P&L, control budget spends, and report expenditure

Managing BAU Change Project

Overall responsibility of Regulatory, Client driven and internal changes in the IT landscape to remain compliant with regulations

Translates the strategic direction and business objectives established by clients into holistic change management strategies

Support project managers on daily change management activities and provide the appropriate levels of support and coaching for IBS and client team members

Coach and guide project team members on IBS change and transformation projects in line with the business plans

Lead new Scoping, Ideas and convert to project for the IBS business and wider HCL business as required

Contribute to the development of IBS practice, methodologies and people

Work with wider HCL/IBS sales and leadership on business development opportunities, developing responses to client inquiries, creating solutions and estimating work efforts for new opportunities

Achieve growth and sales targets, engage with senior executives and support the development of IBS employees and recruiting efforts

Skill Requirements

Proven experience as CTO/ CIO role of regulated business environment

Experience in working with AWS, Informix, AIX and legacy platforms.

Knowledge in Insurance Domain preferably Life and Pension

Experience in day to operations and projects in IT Risk, Info-sec, ASM, infrastructure and network management

Experience in analysis, implementation and evaluation of IT systems and their specifications

Able to understand and measure the impact of strategies and activities on the business

Build and maintain deep internal and some external/sector-wide relationships

Understands the broader context and operates with a global mindset

Self-motivator with the ability to work with much ambiguity

Understands the risks faced by the organization and the controls in place to manage and mitigate risks

Other Requirements

Preferably degree / professional qualification or minimum 15 years of Leadership roles for Change / IT Strategy & Operations management with experience in delivering on transformation agenda for Insurance / FS companies.

15+ years of relevant work experience