Head of Service Delivery

Hiring for Head of Service

Position

Head of Service

Experience

5+ Years

Location

Chennai

Employment Type

Full-time

Job Summary

We are looking for an experienced Head of Service to manage end-to-end project execution, installation, commissioning, service operations, customer relationships, and team management.

Key Responsibilities

Plan and manage projects from initiation to successful completion and handover.

Allocate manpower, resources, tools, and responsibilities effectively.

Monitor project timelines, quality, costs, and deliverables.

Manage installation, commissioning, maintenance, and after-sales service.

Handle customer concerns, escalations, site visits, and service requirements.

Lead and monitor the service and project team, including performance and productivity.

Coordinate with internal teams, vendors, subcontractors, and customers.

Monitor service calls, AMC activities, pending issues, and resolution timelines.

Prepare and maintain project, service, and MIS reports.

Identify operational issues and implement process improvements.

Requirements

5+ years of experience in Service Management, Project Management, or a similar leadership role.

Experience in automation, RFID, electronics, electrical, or industrial equipment is preferred.

Strong experience in project execution, service operations, customer handling, and team management.

Excellent planning, coordination, leadership, and problem-solving skills.

Good communication and reporting skills.

Willingness to travel to customer/project sites when required.

Key KPIs

On-time project completion

Customer satisfaction

Service response and resolution time

Team productivity and resource utilisation

Project quality and execution

Reduction in pending and repeat service issues

AMC/service performance

Thanks & Regards,

Archana JS

HR Specialist

+91- 9940968202 | hr@2cqr.in |www.2cqr.in

Pay

Up to ₹50,000.00 per month

Benefits

Provident Fund

Application Question(s)

What is your total years of experience?

What is your current ctc?

What is your notice period?

Work Location

In person